FAQ

Frequently asked questions (FAQ)

What products does Lizenzexpress.de offer?
We offer a wide range of software licenses for companies and private customers. Our range includes common programs such as Microsoft Office, Windows operating systems, antivirus software, and many other useful tools.

How can I shop at Lizenzexpress.de?
Our online shop allows you to order quickly and easily. Simply select the software or license you want, put it in your shopping cart and proceed to checkout. You can pay using various payment methods.

Do I have to register to order from Lizenzexpress?
It is not necessary to register to order our products. You can also make the purchase as a guest with just a few clicks. To do this, enter your details in the form we provide. It is of course easier to create a customer account to speed up the ordering process, track your status, make future purchases and have an insight into all orders.

How quickly will I receive my license after purchase?
You will usually receive your license key by email immediately after purchase. Please always check your spam folder to avoid delays, or contact us if you have any questions.

Are there shipping costs for purchasing the products?
At Lizenzexpress you can only buy digital products and content, which we send to you as a file, download and code by email. We do not charge any shipping costs for this. Delivery is therefore free for you.

Are the licenses from Lizenzexpress.de legal?
Yes, all licenses we offer are 100% legal. We obtain our licenses directly from the manufacturers or authorized distributors and ensure that all software products comply with the applicable license terms.

Is my data safe with you?
We attach great importance to the highest level of security. All processes from data storage to product shipping are carried out using secure SSL encryption.

What do I do if something doesn't work?
If the download doesn't start or stops prematurely, you can check whether your computer has a stable internet connection. Problems can also be caused by various settings in the firewall and anti-virus software. Check these and restart the download. If it still doesn't work, contact our customer support. We'll be happy to help you.

Are the products full versions?

Yes, any software that you can purchase in our online shop is available to you as a user without restrictions, for an unlimited period of time and in full. These are full versions that we provide to you as a wholesaler at reasonable prices.

Do you also offer support for the products you purchase?
Yes, we offer technical support for all of our products. If you have problems installing or using the software, you can contact our support team at any time. We are happy to help you.

How do I find the right license for my product?

Our website offers detailed product descriptions and a clear search function that allows you to easily find the right product for you. If you are unsure, our customer service will be happy to help you.

How do the low prices come about?

At Lizenzexpress you benefit from the best prices on the market. We are a wholesaler and purchase the licenses and products in large quantities. Accordingly, we can offer our customers advantageous prices because there are no costs for middlemen. For larger order quantities, you also receive a discount and benefit from our special conditions.

Why should I buy from Lizenzexpress?
Lizenzexpress is a reputable company that offers digital products and software at top prices. We are your professional partner for software solutions, operating systems and licenses, guarantee smooth and fast shipping and offer you expert advice through our professional customer support. We stand for reliability, transparency and expertise and provide you with products at low prices for private use and for business. You also benefit from our volume discounts and special conditions, which also make a long-term partnership possible. The satisfaction of our customers is important to us. We are there for you and regularly expand our range in order to be able to offer you the latest products at unbeatable prices at all times. Browse through our range or let us advise you.

Is there a discount for business customers?

We offer attractive special conditions for our business customers and sales partners when purchasing larger quantities. You benefit from a tailor-made offer and conditions that are tailored to your order volume. Our discounts give you the opportunity to expand your IT infrastructure sustainably and cost-efficiently. Every larger order reduces the unit price and therefore also your expenses for software, licenses and other products.

How can I contact customer service?

You can reach our customer service at:
- Email: info@lizenzexpress.de
- Telephone: +49 5221-8549716

We are happy to answer any questions or concerns you may have!